Privacy at axoriventae matters
Committed to protecting your personal data and privacy at every step
Introduction to our privacy practice
We take your personal privacy seriously. This policy explains how your personal data is collected, used, stored, and protected, ensuring compliance with Australian regulations and best practices.
Your trust is important to us, and we want you to understand your rights and our responsibilities. All personal and financial information is handled confidentially throughout your engagement with us.
How we collect your data
We collect information directly from you and automatically when you interact with our website or services. This includes personal details, communication records, and relevant activity data.
Information you provide directly
- • Details you enter when submitting a consultation request or inquiry form
- • Information retrieved through calls, meetings, or correspondence with our advisors
- • Feedback or information given during advisory sessions
- • Details provided to verify identity or respond to regulatory requirements
- • Other interactions when contacting support
Information collected automatically
- • Device and browser type data
- • Log files recording your use of services
- • Website interaction analytics
- • Cookies and similar tracking technologies
- • Referral source tracking for site navigation
How we use your information
The data collected is used for communication, service delivery, regulatory purposes, and website improvement. We ensure responsible, limited use strictly aligned with these objectives.
- • Responding to consultation requests
- • Verifying client identity
- • Legal compliance and audit requirements
- • Customer support and follow-up
- • Website and service enhancement
- • User activity tracking for analytics
- • Other administrative needs for compliance
Our promise: All information is safeguarded with robust security measures, complying with Australian standards, and never shared with unauthorised parties.
When we share your data
Personal data is only disclosed with your consent or as required by law, to support service provision, compliance, or legal investigations.
Third-party service providers
We may use trusted third-party vendors to assist with customer service, data storage, or support, always under strict security agreements.
Legal and regulatory obligations
We share information with authorities solely where lawfully obligated.
Anonymous statistics
Aggregated, non-identifiable analytics are used only to improve our overall services.
Your privacy rights
You have rights to access, update, delete, or restrict your personal data in accordance with Australian regulations. Contact us to exercise these rights.
- • Request and receive your data record
- • Request corrections to any inaccurate data
- • Request removal of personal information
- • Request transfer to another provider
- • Object to processing for certain purposes
- • Ask us to restrict certain uses
For requests related to your rights, please contact us using the details below for prompt support.
How we protect your data
Safeguarding client data takes priority, using technical and organisational measures aligned to industry requirements and standards.
Technical protections include
- • Encrypted storage of sensitive information
- • Firewalls, intrusion detection systems, and regular monitoring
- • Access controls for authorised personnel only
- • Routine system patching and upgrades
Organisational measures include
- • Regular data privacy training for staff
- • Internal data access control policies
- • Confidentiality agreements with all employees
- • Routine risk assessments and compliance reviews
Data retention and deletion
Personal data is only retained for as long as is required to provide services or comply with legal obligations. Data is deleted securely once retention is no longer necessary.
- • Account registration and identifying details
- • Client file and session records
- • Contact history with advisors or staff
- • Payment and refund records
- • Permissions and communication preferences
All deletions are performed securely to prevent unauthorised access.
International data transfers
Where personal data may be transferred abroad, we ensure compliance with all legal protections and privacy safeguards under Australian law.
- • Data transfer agreements and security measures
- • Processing under strict contractual safeguards
- • Transfers only when necessary for services
- • Your ongoing consent and control
Our use of cookies
Cookies are used only for technical purposes, service optimisation, and aggregated analytics—never to sell or share personal information.
What cookies do we use?
- • Mandated for secure log-in and session control
- • Monitor website performance and statistics
- • Remember preferences like language or region
- • Enable contact forms and live features
Adjust cookie settings at any time in your browser for privacy
Changes to our privacy policy
We may update this privacy policy in line with legislation, best practice, or internal review. Notification is posted on this site where relevant.
- • Site notice on published policy changes
- • Direct client communication if changes are significant
- • Policy version number and date updated
- • A summary of material changes where appropriate
Continued site use after changes implies acceptance.
Contact for privacy questions
For privacy, security, or data access inquiries, please use our official details.
axoriventae
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61 2 4912 6647
Email: content@axoriventae.com
Last updated: October 23, 2025
Effective date: October 23, 2025